Terms of Use

Please Read Carefully Before Using the Services

Welcome to the websites at cladedu.com and any subdomains and the Clad mobile applications for iOS and Android (together, the “Services”) operated by Clad Payments, Inc. (the “Company”). Access to and use of the Services are subject to these terms and conditions (“Terms”) and all applicable laws. By accessing any part of the Services, you agree to be bound by these Terms. If you do not agree to all of the Terms, please do not use the Services. The Company may revise these Terms from time to time by updating this page and, for material changes, will notify you via in-app notice or email and ask you to re-accept before continuing to use the Services. Your use of our Services following any such change constitutes your agreement to follow and be bound by the Terms as changed. The Company may also change, move portions of, delete portions of, or add to the Services from time to time.

Eligibility

You must be at least 18 years old and able to form a legally binding contract under the laws of your jurisdiction to use the Services. The Services are intended for users in the United States. If you use the Services from outside the U.S., you do so at your own risk and are responsible for compliance with your local laws. If you accept these Terms on behalf of an organization (such as a school or employer), you represent that you have authority to bind that organization, and “you” refers to both you and that organization.

User Roles

These Terms apply to three categories of users: (a) School Users — staff or administrators of schools, childcare providers, or similar institutions that use the Services to record tuition obligations, invite Guardians to pay, and receive payouts; (b) Guardians — parents, guardians, or other payers who use the Services to view tuition obligations and authorize payment plans; and (c) Clad Administrators — Clad employees and contractors who operate the Services internally. Specific obligations for each role are set out in the relevant sections below.

Communications With Us

Any non-confidential information or communication (such as remarks, suggestions, or general inquiries) transmitted to the Company via the Services or email: THE COMPANY CANNOT GUARANTEE THE CONFIDENTIALITY OF TRANSMISSIONS OVER THE INTERNET, INCLUDING ANY TRANSMISSION OF PERSONAL INFORMATION BY YOU TO THE COMPANY. Notwithstanding the foregoing, any personal data or account information you transmit is governed by our Privacy Policy and applicable law.

If you use the Services in a manner that requires you to set up an account with a user name and password, you are responsible for maintaining the confidentiality of that user name and password and for restricting access to your device. You agree to accept all risk and responsibility for all activities that occur under your user name and password. You agree to notify us immediately of any unauthorized access at security@cladpayments.com.

Any use by you of another user’s information, personal or otherwise, for any commercial purpose or to obtain direct financial gain is prohibited. You agree that you will not use the Services for chain letters, junk mail, “spamming,” solicitations (commercial or non-commercial) or bulk communications of any kind, including but not limited to, distribution lists to any person who has not given specific permission to be included in such a list.

You represent and warrant to the Company that nothing submitted by you to the Services shall contain any content which (i) is harassing, libelous, defamatory, abusive, threatening, harmful, vulgar, obscene, profane, sexually oriented, racially offensive, inaccurate, or otherwise objectionable, (ii) violates any law, rule or regulation, (iii) infringes, misappropriates or otherwise violates any copyright, trademark or other intellectual property right, right of privacy, right of publicity or any other right of any entity or person, (iv) encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation, (v) advertises or otherwise solicits funds or is a solicitation for goods or services or (vi) encourages the use of controlled substances. The Company reserves the right to delete any such material from the Services.

You agree not to impersonate any other person or entity, whether actual or fictitious, including impersonating an employee or consultant of the Company. You further agree not to use an inappropriate user name of any kind.

You acknowledge and agree that you may not upload, post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining permission of the owner of such right. Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject you to personal liability or criminal prosecution.

If you believe that your copyrighted work or the copyrighted works of others have been infringed, please send a written notification of claimed infringement to the Company’s copyright agent with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the copyright owner; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the allegedly infringing material is located on the Services; (iv) your telephone number, address and e-mail address; (v) a statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent or the law and (vi) a statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

The Company’s agent for notice of claims of copyright infringement on the Services is:

Clad - Legal Department

535 Mission St., 14th Floor, San Francisco

California 94105

ATTN: Copyrights

Upon receipt by the Company of notice of claimed copyright infringement containing the information specified above, the Company will promptly remove the allegedly infringing material from the Services. The Company shall have no liability to any user of the Services for the removal of any such material.

Payment Services and Authorized Payments

Clad provides a platform that enables Schools to record tuition and childcare payment obligations and enables Guardians to fund those obligations through payment plans (each, a “Payment Plan”, meaning a schedule of installment payments agreed between a Guardian and a School and administered through the Services, including the total amount owed, due dates, funding source, and any applicable fees). Clad is not a bank, broker-dealer, or lender. Payment processing is performed by Stripe, Inc. (“Stripe”), and your use of payment features is subject to the Stripe Services Agreement and, for Schools, the Stripe Connected Account Agreement.

Guardian Payment Authorization. By accepting a Payment Plan, Guardians authorize Clad and Stripe to charge the selected funding source for each scheduled installment on or after its due date, in the agreed amount, until the Plan is fully paid, the funding source is updated, or the Plan is cancelled. For ACH bank debits, the Guardian confirms they are the account holder or authorized signer and that the routing and account numbers provided are accurate. Guardians may update their funding source from account settings at any time. To revoke ACH authorization, contact billing@cladpayments.com at least three (3) business days before the next scheduled debit. Revocation does not relieve the Guardian of amounts owed under the Payment Plan.

School Responsibilities. Schools represent and warrant that they have the legal right to collect the fees invoiced to Guardians, that enrollment and Guardian information uploaded to the Services is accurate, and that they will respond promptly to Guardian inquiries about tuition, services, and refunds. Schools are responsible for chargebacks and disputes initiated by Guardians, including any fees assessed by Stripe. Refunds are determined by the School’s own refund policy; approved refund amounts will be returned to the Guardian’s original funding source.

Failed Payments. If a scheduled payment fails (e.g., insufficient funds, expired card), Clad may retry the payment, notify the Guardian by email and in-app, and allow the Guardian to update their funding source. Late or returned-payment fees may apply as disclosed in the Payment Plan and to the extent permitted by applicable state law.

Third-Party Services

The Services depend on third-party providers, including Stripe for payment processing, Apple Inc. and Google LLC for app distribution and sign-in, and Google Maps Platform for address features. The Company is not responsible for, and does not endorse, third-party services it does not operate. Your use of third-party services is governed by their own terms.

SMS Communications and TCPA Consent

By providing a mobile phone number when registering for the Services or accepting a Payment Plan, Guardians expressly consent to receive transactional SMS text messages from Clad related to their Payment Plan, including payment reminders, failed-payment notices, and receipt confirmations. Message frequency will vary based on Payment Plan activity. Message and data rates may apply. To opt out of SMS messages, reply STOP to any message; for help, reply HELP or contact support@cladpayments.com. Opting out of SMS messages does not cancel your Payment Plan; you remain responsible for monitoring your account and making timely payments. Consent to receive SMS messages is not a condition of using the Services or purchasing any goods or services.

Electronic Records and Signatures (E-SIGN / UETA)

By using the Services, you consent to receive all notices, agreements, disclosures, Payment Plan authorizations, receipts, and other communications from Clad and, where applicable, from Schools, in electronic form (including by email, in-app message, or display on the Sites or Apps), in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Uniform Electronic Transactions Act (UETA) as enacted in applicable states. Electronic records and signatures have the same legal effect, validity, and enforceability as paper records and handwritten signatures. To access and retain electronic records, you need a current web browser or the Clad App and an email address you can access. You may request paper copies of any electronic record by emailing support@cladpayments.com; a fee may apply. You may withdraw this consent at any time, but doing so will require you to stop using the Services.

Warranty Disclaimer

THE SERVICES, ANY SERVICE OFFERED ON OR THROUGH THE SERVICES, AND THE ENTIRE CONTENTS AND SOFTWARE ON THE SERVICES, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND WHATSOEVER. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE OR COURSE OF DEALING. THE COMPANY MAKES NO WARRANTY OR GUARANTY THAT THE CONTENTS OF THE SERVICES ARE COMPLETE, ERROR-FREE, OR THAT THE SERVICES WILL OPERATE IN A MANNER THAT IS SECURE (UNLESS OTHERWISE INDICATED), UNINTERRUPTED OR ERROR-FREE, OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL CODE. IT IS UP TO YOU TO TAKE ANY AND ALL PRECAUTIONS TO ENSURE THAT THE INFORMATION YOU ACCESS AND USE FROM THE SERVICES IS FREE OF SUCH ITEMS AS VIRUSES, WORMS, TROJAN HORSES AND OTHER ITEMS OF A DESTRUCTIVE NATURE. CHANGES MAY BE MADE TO THE CONTENTS AND SOFTWARE ON THE SERVICES, AND THE PRODUCTS AND SERVICES DESCRIBED WITHIN OR OFFERED ON THE SERVICES, AT ANY TIME WITHOUT NOTICE. THE COMPANY USES REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP TO DATE INFORMATION ON THE SERVICES. THE COMPANY IS NOT RESPONSIBLE FOR TECHNICAL, HARDWARE OR SOFTWARE FAILURES OF ANY KIND; LOST OR UNAVAILABLE NETWORK CONNECTIONS; OR INCOMPLETE, GARBLED OR DELAYED COMPUTER TRANSMISSIONS. THE COMPANY IS NOT A BANK, BROKER-DEALER, OR LENDER. SCHOOLS ARE RESPONSIBLE FOR THE GOODS AND SERVICES THEY PROVIDE TO GUARDIANS; THE COMPANY IS NOT A PARTY TO THE UNDERLYING TUITION AGREEMENT.

Limitation of Liability

BY USING THE SERVICES, YOU AGREE THAT THE COMPANY WILL NOT FOR ANY REASON OR CIRCUMSTANCE, AND REGARDLESS OF LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER DAMAGES, HOWEVER CAUSED, AND REGARDLESS OF CHARACTER, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST SAVINGS, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY APPLIES, BY WAY OF EXAMPLE BUT WITHOUT LIMITATION, TO ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH (I) YOUR ACCESS TO, USE OF, OR INABILITY TO USE, THE SERVICES (INCLUDING ANY SERVICE OFFERED ON OR THROUGH THE SERVICES), OR (II) ANY ERRORS OR OMISSIONS IN THE CONTENT OF, OR PERFORMANCE OF THE SOFTWARE ON, THE SERVICES (INCLUDING ANY SERVICE OFFERED ON OR THROUGH THE SERVICES). TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL CUMULATIVE LIABILITY WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO SUCH EXCLUSIONS MAY NOT APPLY TO YOU. HOWEVER, SUCH EXCLUSIONS SHALL BE ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Indemnification

You agree to defend, indemnify and hold the Company harmless from and against any and all claims, losses, damages, liabilities, costs and expenses, (including, but not limited to, attorneys’ fees), arising from or related to your (i) use of the Services or (ii) violation of any of these Terms, or (iii) any content or information you submit to the Services.

Copyrights, Trademarks, and Servicemarks

The Services and all information, documentation, and other content (“Content”) posted in or on the Services are copyright Clad Payments, Inc., all rights reserved. Unless stated to the contrary, all Content is the property of the Company or its third party licensors. By making this Content available on the Services, the Company is not waiving any proprietary rights (including copyrights or trademarks) in such Content, and is not transferring its rights to you or any third party. The Content is protected by U.S. and international copyright laws. The product and service names and logos on the Services, and the appearance of the Services, including icons and graphics (“Marks”), are servicemarks/trademarks, registered servicemarks/trademarks and/or trade dress of the Company or its third party licensors. Unauthorized use is prohibited.

You agree not to remove copyright, trademark or other notices from any Content or Marks you may get from the Services. You cannot download or copy any content from the Services without the prior written consent of the Company except for your individual use. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, Marks, the Services, or any related software.

External Links

To the extent links are provided from the Services to other Web sites, the Company does not operate or control any information, products or services on, nor endorse nor approve any products, services or information offered at those sites.

Remedies

In the event that the Company determines, in its sole discretion, that you have breached any of the Terms, or have otherwise engaged in inappropriate conduct, the Company may, in addition to any other remedies that may be available, (i) warn you of the violation via e-mail; (ii) delete any content provided by you or your agent(s); (iii) terminate your Account and access to the Services; (iv) notify and fully cooperate with the proper law enforcement authorities for further action; or (e) take any other action which the Company deems to be appropriate.

Termination

These Terms are effective unless and until terminated by either party. You may stop using the Services at any time and request deletion of your account by emailing support@cladpayments.com. The Company may terminate all or part of the Services at any time with or without notice, if it reasonably believes you have violated these Terms or applicable law, or if continued provision creates risk for the Company, you, or other users. Upon any termination of these Terms, your licence to access and use the Services terminates. You may retain copies of receipts, payment records, and other documents you received through the Services for your own records (including for tax purposes). Sections relating to Warranty Disclaimer, Limitation of Liability, Indemnification, Copyrights, and Governing Law survive termination.

Law that Governs the Services

Information on the Services includes descriptions of products and services available only in the United States of America. These Terms are governed by and interpreted pursuant to the laws of the State of Delaware, United States of America, notwithstanding any conflicts of laws principles, and venue shall rest exclusively in the courts situated in the State of Delaware. Before filing any claim, you agree to first attempt to resolve the dispute informally by emailing legal@cladpayments.com with a description of the claim, and to make a good-faith effort to resolve it within thirty (30) days. If any part of these Terms is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining Terms.

Entire Agreement

These Terms constitute the complete and exclusive statement of the mutual understanding of the parties and supersede and cancel all previous written and oral agreements and communications relating to the subject matter hereof. No failure or delay in exercising, on the part of either party, any privilege, power or right hereunder will operate as a waiver thereof.

The effective date of this Terms of Use is May 18, 2026. It replaces all prior Terms of Use posted on the Sites and in the Apps. We reserve the right to change our Terms of Use. Any changes to our Terms of Use will be reflected in the updated version displayed on the Sites and in the Apps.